Patrick Steinbrenner

Regional Director
Zalora

Patrick heads up the product innovation, marketing communication planning, content strategy, and is responsible for overall user experience as Regional Director for ZALORA Southeast Asia in 9 countries across all platforms (mobile/desktop/app). With immense experience in marketing strategy, entrepreneurship, e-commerce, product management, user experience design & optimization, (web) analytics, Patrick is best suited to join the panel discussion on how players can improve customer experience on & off the website to increase customer retention

Check out the incredible speaker line-up to see who will be joining Patrick.

Download The Latest Agenda

Main conference day 1

Thursday, November 3rd, 2016

14:40 Panel Discussion: Improving customer experience on and off the website - How can you achieve higher customer satisfaction & retention?

Convenience: How can you create the most convenient experience for the customer?

Product selection: What products do you showcase and how do you personalize this for each customer?

What are the innovative shopping models in the market for an enjoyable end to end shopping experience for customers?